Shipping & Returns

Shipping

www.automationbuyer.co.za keeps as complete an inventory as possible, however some items are offered on-order basis only or may be out of stock. This will mean that the delivery time will be slightly longer than usual. Due to products being imported, prices are subject to change, especially on items that are not in stock.

In the event of an extended delay in delivery time or price fluctuations, we will be in contact with you.

We reserve the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet our standards. Should we exercise this right, you will receive a full refund with no deductions.


In-stock items are dispatched once payment is reflected on our bank account.



Returns

Items may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered.

If the item(s) are defective in any way this must be reported as soon as reasonably possible after the item(s) having been delivered to you and must be returned to us as soon as possible. The defective part may be subject to a Supplier test.

Any damage to a delivered must also be reported immediately.

Items purchased through our website are returnable within 30 days for a refund, subject to the following conditions:

  • Item(s) must be in original un-opened packaging
  • You must contact us for a Return Authorization before returning any item
  • Refunds will be issued in the same method of payment as the original payment
  • Return shipping charges are not refundable
  • Returns on items with free shipping will be refunded for the purchase price less the shipping cost originally incurred to send you the item(s)
  • The original invoice must be provided



Shipping charges ARE NOT refundable, unless an item was shipped to you in error.

In the event that an item requires warranty service, you will be responsible for all shipping charges to and from the warranty service centre.

Please contact us if you have any queries regarding shipping or returns.